Elite Player

TERMS and CONDITIONS

1.

All prices are in Canadian Dollars.

2.

Add 5% GST to all prices.

3.

The classes are 50 minute sessions to allow for a 10 minute ice flood.

4.

The Player-Instructor ratio is up to a maximum of 8:1

5.

Walk-In Customers are NOT guaranteed a spot in any class.

6.

Puckhogs reserves the right to cancel a specific class at any time.

7.

Puckhogs does not guarantee a specific instructor for each class and reserves the right to schedule instructors at its discretion.

8.

New Customer Sign-ups - Customer Account Registration

New Customers are required to create a customer account in order to use our online system via the internet.

Customers may also call 905-250-0730 or come in to the office to register as a new customer.

• Customer Name
• Complete Postal Address and Postal Code
• Email Address
• Home Phone Number
• Cell Phone Number
• Work Phone Number
   

9.

Purchase of Session Packages:

Here is the procedure for purchasing a Puckhogs Training Package:

1. Customer Signups:
• Call Puckhogs at 905-250-0730
• or
• Come in to the office to signup as a new customer.
• or
• Signup through our Online System.
2. Once your customer account has been created in step 1 then:
• Go to www.puckhogs.ca
• Click on the Login button.
• This will display the Classes Tab Folder.
• Click on the Online Store tab folder.
• Follow the prompts to purchase the type of service.
• you will be requested to pay for the session package by Visa or Mastercard.
• Your purchased number of sessions will be added to your customer account.
3. You may sign-in to classes by going to the classes tab folder.
    

10.

Closed Online Registration Period:

The Online Registration System is closed 24 hours prior to the start of a scheduled class.

During this time, the online system will not accept online registrations via the internet. The customer is required to call the office at 905-250-0730 to see if the class is still available and the office may sign-in a customer into a class if the class is still available.

At the time when the online registration is closed, Puckhogs may decide to cancel the class if no registrations have occurred during the Early Online Registration period. This is to allow us time to notify our trainers, that insufficient students are available for the class.
 

11.

Early Class Registration Period:

Customers who have purchased a package must sign-in to classes at least 24 hours in advance of the start of the scheduled class. The following procedure:

• Go to www.puckhogs.ca
• Click on the Login button located in the top right corner of the browser window.
• this will display the Classes Tab Folder of the Online Schedule .
• Enter your Userid and Password and click on the GO button.
• Decide on which class to join.
• Click on the SIGN-IN button that is next to the Class Description.
• You will be added to the class and 1 session will be deducted from your customer account.
• Come in to the class at the specified date and time.

Online Customer Sign-In Registrations are closed 24 hours prior to the start of the scheduled class.

You will then be required to call the office at 905-250-0730.
 

12.

Late Registrations:

Customers may sign-in and register for classes during the Closed Registration Period by calling Puckhogs at 905-250-0730.

If there are no students registered at the time of the Closed Registration Period, Puckhogs may cancel the class due to lack of enrollment for the class.
 

13.

Early Cancellations:

Customers may provide a 72 hour Early Cancellation notice of a registered class via email without any penalties.

Customers who have an illness may invoke Early Cancellation Notice within the Early Cancelation Window when a Doctor’s note is provided without penalty.